Return, Refund & Damaged Product Policy
Last updated: October 29, 2026
Returns and exchanges
As a general policy, returns and exchanges are not accepted. Seeds are a time-sensitive agricultural input, and stock integrity matters to every customer who buys after you. We therefore ask you to review your order carefully — our team on WhatsApp is happy to answer questions about pack sizes, quantities, and categories before you confirm.
This policy applies without prejudice to any rights you may have under applicable Indian consumer-protection law, and the final wording of this policy will be reviewed against those requirements before launch.
Damaged products
If a parcel arrives damaged, please record an unboxing video that clearly shows the damaged product and packaging. The unboxing video is required as evidence and allows us to inspect what happened and to take the matter up with the carrier or manufacturer where applicable.
Contact us on WhatsApp with your order details and the video. Where a refund is approved after inspection, it is conditional on the returned parcel reaching us, so please retain the product, packaging, and invoice until the matter is closed.
Product authenticity
Every product we distribute is original — not a duplicate. Should a manufacturing defect or quality issue arise, we will provide the relevant manufacturer’s contact or support information where available so the matter can be addressed by the brand responsible for the product.
We do not make performance guarantees on behalf of manufacturers. Technical information for each genuine variety comes from the manufacturer’s own published material.
Refunds
Approved refunds are processed after the returned parcel has reached us and the evidence has been inspected. The precise refund method and processing time will be confirmed with you during the resolution of your case, and a receipt is issued against verified refunds just as it is for verified payments.